Refund policy
Refund policy
A full refund if you cancel before testing starts, 50% back if you cancel after testing starts, and no refund once the report has been delivered.
When a refund applies
It depends on where your audit is
Two moments decide it: when testing starts, and when the report is delivered.
-
You book
Before testing starts
Full refundCancel before testing starts and you get a full refund.
-
Testing starts
After testing starts, before the report is delivered
50% refundCancel after testing starts, but before the report is delivered, and you get half of what you paid back. Testing starts the first time we open your code or test environment after the permission form is signed, and we email you when it does.
-
Report delivered
Once the report is delivered
No refundOnce the report has been delivered, there is no refund.
By package
Prices, turnaround and refunds
| Package | Price | Turnaround | Refund |
|---|---|---|---|
| Free Launch Check | $0 | 2 business days | No payment, so nothing to refund. A preliminary public-surface review, not a full audit. |
| Quick Audit | $199 | 3 business days | Full refund before testing starts; 50% after testing starts; no refund once the report has been delivered. |
| Full Pre-Launch Audit | $999 | 7 business days | Full refund before testing starts; 50% after testing starts; no refund once the report has been delivered. |
| Audit + Fix | From $2,500 | Quoted after the audit | The audit: as above. The fix work is quoted after the audit; ask us about it before you accept the quote. |
| Ongoing Monitoring | $149/month | Recurring monthly | Recurring monthly — terms in your written agreement. |
How to ask
Cancel or ask for a refund
Email hello@launchgatehq.com with your name, the package you booked and when you booked it.
For a full refund, your cancellation needs to reach us before testing starts.
Ongoing Monitoring
A monthly plan, set in writing
Ongoing Monitoring is $149 per month, recurring monthly — terms in your written agreement.
Its terms are set in the written agreement you sign, not on this page.
Your code and data
What happens to your code
- We keep your code and your report confidential.
- The report is yours.
- We delete our copies of your code and data within 30 days of delivering the report.